Help center
Let’s get you to the right answer.
Choose a topic below, or contact the GetPass team when you need more help.
How do I register for an event?
Open the event, review the date, location, and registration options, then sign up online. After you register, GetPass keeps your spot and your event details in one place.
How do event payments work?
Free events do not charge a ticket price. Paid events show the charge before you finish registering, and your payment stays tied to that registration.
Where do I find my QR ticket?
Your QR ticket is available after you register. Keep it ready for the door—check-in scans the code, so you do not need to print it.
How do refunds work?
Refund terms can vary by event. Check the event page first for the organizer’s refund terms. If you still need help, contact the GetPass team.
How can organizers get help?
GetPass helps you publish an event, manage registrations, issue QR tickets, and check people in. Contact the team if you need help setting up or running your event.